14 Nov Westminster Village Parent Company Earns Highest Customer Satisfaction Ranking
Westminster Village is celebrating a major recognition.
The management company for the community, Life Care Services, has earned the highest ranking in customer satisfaction in the J.D. Power 2019 U.S. Senior Living Study.
Westminster Village’s management company achieved the highest score in all seven study factors: resident services and activities; community staff; food and beverage; new resident orientation; resident cost; community and grounds; and resident apartment unit. Life Care Services, the nation’s second-largest senior living operator, scored 843 on a 1,000-point scale, a full 49 index points above the second-highest performing senior living organization.
The J.D. Power 2019 U.S. Senior Living Study examines industry-level performance metrics of senior living providers, and highlights the best practices that are critical to customer satisfaction, advocacy, and loyalty. The study’s comprehensive view of the senior living resident experience provides an independent and objective measure of the overall satisfaction levels among U.S. customers.
Westminster Villages offers independent living, assisted living, short-term rehab and long-term skilled nursing. Additional information can be found at westminstervillagein.com.